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In today’s increasingly digital environment, cybersecurity has become a critical concern for nonprofit (NFP) organizations. While many NFPs operate with smaller teams and tight budgets, they still handle sensitive information—donor records, payment data, client demographics, and sometimes even health‑related or financial assistance files. Unfortunately, cybercriminals recognize this and often view NFPs as soft targets with valuable data. Because community trust is so important, a cybersecurity incident can create financial and reputational hurdles for an organization. The good news, however, is that strong cybersecurity foundations do not always require major capital investments. With strategic planning and a focus on essential controls, even the most resource‑constrained organizations can significantly reduce cyber risk. 

A new federal executive order aimed at eliminating fraud, waste, and abuse signals a clear shift for healthcare and not-for-profit organizations that receive federal funds. While oversight of federal programs is nothing new, this order formalizes a cross-agency task force and raises expectations around documentation, internal controls, and accountability, particularly for organizations that participate in Medicaid, Medicare, and federal grant and assistance programs.

Beginning with calendar year 2026, public housing agencies (PHAs) will be required to submit an annual Federal Financial Report (SF-425) for each operating subsidy grant. Reporting will continue annually until all funds are fully expended or returned to HUD. These changes reflect HUD’s increased focus on transparency, grant life cycle oversight, and compliance monitoring.

To quote George R. R. Martin, “Different roads sometimes lead to the same castle.” The same can be said for Schedule A. When it comes to qualifying as a public charity, the IRS offers more than one path forward. In Part I of this series, we explored the Schedule A Part II public support test—a common route for donor‑supported organizations. In this second installment, we turn to the Schedule A Part III test, an alternative approach designed for organizations that operate under a fee‑for‑service or program‑revenue model. While the tests are different, both can ultimately lead to the same destination: public charity status. 

This is the first in a two-part series that provides a detailed examination of Form 990, Schedule A, offering practical guidance to the many organizations responsible for its complete and accurate preparation. This article focuses on organizations that qualify under Part I, Line 7 – 509(a)(1) – and the steps required to substantiate this classification through the Part II public support test. 

Charitable organizations play a vital role in addressing social issues, supporting communities, and promoting public welfare. As part of their mission, these organizations often make direct charitable expenditures to fund projects, provide services, and support individuals in need. However, with the privilege of tax-exempt status comes the responsibility to ensure that funds are used appropriately and in compliance with regulatory requirements. One crucial aspect of this compliance is expenditure responsibility, a concept that ensures charitable resources are used for their intended purposes. 

The Governmental Accounting Standards Board (GASB) issued Statement No. 105, Subsequent Events to enhance the transparency, consistency, and value of financial reporting related to events that occur after the financial statement date, but before the financial statements are issued. The statement realigns existing guidance by clearly describing the subsequent events' time frame, distinguishing between recognized and non-recognized subsequent events, and providing specific disclosure requirements. 

Rolling out new software isn’t just clicking “Install” and calling it a day. It’s more like planning a wedding. There’s the venue (servers), the guests (users), and yes, the unexpected costs that show up like distant relatives. In today’s digital-first world, implementing software is a strategic investment that can boost efficiency, strengthen compliance, and support long-term growth. However, the true cost goes beyond the sticker price on that shiny new platform. For nonprofits operating on limited budgets, careful planning is essential to avoiding hidden costs when making a technology upgrade. 

The affordable housing landscape in the United States is on the cusp of significant change with the introduction of the Renewing Opportunity in the American Dream (ROAD) to Housing Act of 2025. For nonprofit organizations operating in the affordable housing sector, this proposed legislation brings both new opportunities and important considerations. Here’s what you need to know. 

Liquidity is the lifeline of any nonprofit organization. Strong liquidity ensures uninterrupted programs, financial stability, and the flexibility to respond to unexpected challenges. This article shares practical steps to monitor and manage liquidity effectively, including setting clear policies, tracking cash flow, using key financial ratios, managing reserves, and leveraging technology. By following these best practices, organizations can maintain resilience, build trust with stakeholders, and stay focused on their mission—even during uncertain times.

Private foundations are vital players in the philanthropic landscape, channeling resources toward charitable, educational, and scientific causes. However, to maintain their tax-exempt status and avoid excise taxes, these organizations must comply with strict IRS rules—particularly those governing qualifying distributions. In the second installment of our trilogy, we will follow the McQueen Family Foundation to determine their qualifying distributions. As a non-operating foundation, this is a crucial step in their annual compliance requirements. 

The Minimum Investment Return (MIR) is a critical component for all private foundations. It is a standardized calculation based primarily on the value of the foundation’s investment (i.e., non-charitable use) assets to ensure that endowments are put to charitable use rather than accumulating excessive wealth with little to no public benefit. By adhering to IRS guidelines and maintaining diligent records, foundations not only avoid costly penalties but also contribute meaningfully to the communities and causes they support. 

A new Executive Order issued by President Donald Trump on August 7, 2025, brings major changes to how federal agencies handle discretionary grants. Titled "Improving Oversight of Federal Grantmaking," the changes in this Order introduce more political oversight, tighter controls on how funds are used, and new compliance rules that will directly affect organizations receiving federal funding. 

Capital campaigns can be game changers for nonprofits, enabling bold investments in infrastructure, programs, and long-term growth. Whether you're building a new facility, expanding services, or upgrading technology, a capital campaign aligns fundraising with your strategic vision. 

Signed into law by President Trump on July 4, 2025, the One Big Beautiful Bill Act (OBBBA) marks a significant step forward in addressing America’s growing need for affordable housing. With the demand for low-cost units far outpacing supply nationwide, the legislation offers targeted solutions aimed at making development more feasible and sustainable.

As artificial intelligence (AI) becomes increasingly woven into nonprofit operations, boards are stepping into a new and critical role. Traditionally focused on mission oversight and fiscal responsibility, today's boards must also shape how AI is introduced, governed, and aligned with the organization’s values. Below are the seven most important actions a board can take to ensure responsible and strategic AI implementation. 

Credit, purchase, and debit cards each offer convenience for small-dollar purchases, but carry varying levels of risk. Strong internal controls are essential to prevent fraud, misuse, and compliance violations.

Nonprofit leaders must assess the risks and strategically position their organizations to adapt to changing funding landscapes. This article outlines key steps to help your organization proactively evaluate funding vulnerabilities, mitigate risks, and plan for sustainable operations. 

With default federal student loan collections now resumed by the Department of Education, higher education institutions and other effected nonprofits need a strategy to ensure compliance. 

Most nonprofits rely on federal and state government funds to fulfill their missions. With a federal funding freeze in the headlines, many clients are asking us how they can best prepare for a freeze and protect their organizations if funding is cut. Here are three steps you can take today to stay ahead. 

As the new year begins, your organization may be starting to plan for your next fundraising event. In addition to raising money for the organization, fundraising events are a wonderful way to build relationships within the community, raise awareness for a cause, and provide a meaningful experience to donors. Beyond the excitement and benefits of these events, there are important Form 990 reporting and compliance requirements that you must consider. Below are the most frequently asked questions we receive from our clients. We hope this helps you avoid some common pitfalls around fundraising events.

Is your nonprofit using a break-even bottom line as your ultimate budget goal? If so, you may be missing out on opportunities to strategically further your mission. By looking at your budget using a statement of financial position perspective, rather than just a profit and loss perspective, you can gain a more complete financial picture of your organization.

As organizations navigate the complexities ahead in 2025, economic uncertainty presents both challenges and opportunities. Organizations must strategically address financial stability, donor engagement, federal compliance requirements, and workforce management to sustain their missions. This article dives into five critical finance trends and explores how nonprofits can effectively adapt.

The housing industry is subject to ongoing regulatory changes that are critical to their operations. Recently, we shared changes impacting compliance for multifamily housing, but that's just one example; all facets of the industry are subject to ongoing changes to compliance.

If it’s been a while since your nonprofit organization last conducted a review of its governing documents and policies, worry not, you’re not alone! This article will highlight a few of the most critical documents applicable to nonprofits to ensure you remain in compliance and good standing.

The United States Department of Housing and Urban Development (HUD) signed the Housing Opportunity through Modernization Act (HOTMA) into law on July 29, 2016. For multifamily housing owners, HOTMA went into effect on January 1, 2024, and owners are expected to be fully compliant by January 1, 2025.

Not-for-profit board members need to wear many hats for the organization they serve. Every board member begins their term with a different set of skills, often chosen specifically for those unique abilities. As board members, we often assist the organization in raising money and as such, it is important for all members of the board to be fluent in the language of fundraising. Here are some basic definitions you need to know, and the differences between them

Of all the changes that came with the sweeping Tax Cuts and Jobs Act (TCJA) in late 2017, none has prompted as big a response from our clients as the changes TCJA makes to the qualified parking deduction.

A capital campaign is a big undertaking. During the planning stage of a capital campaign you need to not only focus on your donor outreach strategy, but also on outreach materials. 

Good fundraising and good accounting do not always seamlessly align. While they all feed the same mission, fundraisers work to meet revenue goals while accountants focus on recording transactions in compliance with accounting standards. 

As 2018 is about to come to a close, organizations with fiscal year ends after December 15, 2018, are poised to start implementing the new not-for-profit reporting standard. Here are three areas to address before the close of the fiscal year to set your organization up for a smooth and successful transition, and keep in compliance:

With the wind down of the Federal Perkins Loan Program and announcement that the Federal Capital Contribution (FCC) (the federal funds contributed to the loan program over time) will begin to be repaid, higher education institutions must now decide how to handle these outstanding loans.

Last week, in addition to The Eagles Greatest Hits (1971-1975) album becoming the highest selling album of all time, overtaking Michael Jackson’s Thriller, the IRS issued Notice 2018-67—its first formal guidance on Internal Revenue Code Section 512(a)(6).

Over the course of its day-to-day operations, every organization acquires, stores, and transmits Protected Health Information (PHI), including names, email addresses, phone numbers, account numbers, and social security numbers.

Recently the Governmental Accounting Standards Board (GASB) finished its Governmental Accounting Research System (GARS), a full codification of governmental accounting standards.

As we begin the second year of Uniform Guidance, here’s what we’ve learned from year one, and some strategies you can use to approach various challenges, all told from a runner's point of view.

When it comes to offering non-qualified deferred compensation to executives of not-for-profit organizations, there aren’t many options.

With the implementation of GASB 72 now in full force, GASB organizations are hard at work drafting their new fair value disclosures. The addition of a fair value hierarchy table in the footnotes will add a bit more thickness to a likely already hefty financial package. 

Why it can happen to you and how to protect yourself. We’ve all seen the headlines. Stories about not-for-profit fraud have been popping up in the news, and the statistics confirm what you might have suspected: fraud in the not-for-profit sector is on the rise.

For many people, charitable giving is deeply personal, motivated less by tax considerations and more by values and a connection to a cause or organization. While tax benefits are rarely the primary reason people give, understanding how charitable contributions may affect your taxes remains important. 

Tax benefit for charitable giving 

Generally, a tax benefit for charitable giving was only available to taxpayers who itemized their deductions. In 2017, with the passing of the Tax Cuts and Jobs Act, the standard deduction was increased and the state and local tax (SALT) deduction was capped at $10,000. These changes made it more beneficial for some taxpayers to shift from itemizing their deductions to taking the standard deduction. This shift essentially removed the federal tax benefit for charitable giving for such taxpayers. For some, this put charitable giving on the sidelines, either by reducing giving, not giving to qualified public charities, or simply not keeping track of their giving. 

2026 charitable tax benefit with standard deduction 

Beginning in 2026, a permanent change expands the charitable tax benefit to taxpayers who take the standard deduction. Under the One Big Beautiful Bill Act, non-itemizers may now claim an above-the-line charitable deduction up to $2,000 for married taxpayers filing jointly (or $1,000 for single filers).  

To qualify to take this deduction, a few requirements must be met: 

  • The donation must be cash 
  • The donation must be made to a qualified public charity 
  • The donation cannot be a contribution to a donor-advised fund 

Some important reminders: 

  • Documentation is a must. Acknowledgment letters are a good form of documentation. 
  • Verify the organization you are donating to is a qualified public charity. One common mistake some taxpayers make is assuming online crowdfunding fundraisers are qualified public charities.   
  • Remember to provide your charitable giving information to your tax professional.   

Admittedly, the change is modest, not transformational, but it does broaden the number of taxpayers who benefit from donating to charity. It is important to keep in mind that each individual taxpayer’s situation is unique. State tax implications must also be considered, as not all states follow federal tax law.  

BerryDunn can help 

Our seasoned tax professionals partner with you to offer practical, accessible guidance and to develop a detailed strategy that supports your unique needs. We excel at tax strategy and solutions, placing an emphasis on building long-term relationships. Our deep expertise spans a full range of tax concerns, tax services, and consulting to support individuals, businesses, and nonprofit organizations. Our consultants are specialists in their industry, working closely with their colleagues across the firm to deliver integrated, comprehensive solutions. Learn more about our team and services.

Article
New charitable giving tax opportunity for 2026 non-itemizers

In today’s increasingly digital environment, cybersecurity has become a critical concern for nonprofit (NFP) organizations. While many NFPs operate with smaller teams and tight budgets, they still handle sensitive information—donor records, payment data, client demographics, and sometimes even health‑related or financial assistance files. Unfortunately, cybercriminals recognize this and often view NFPs as soft targets with valuable data. Because community trust is so important, a cybersecurity incident can create financial and reputational hurdles for an organization. The good news, however, is that strong cybersecurity safeguards do not always require major capital investments. With strategic planning and a focus on essential controls, even the most resource‑constrained organizations can significantly reduce cyber risk.

The cyber threat landscape for nonprofits 

NFPs face a wide variety of cyber threats, many of which exploit human error or outdated systems. Phishing attacks remain the most common, often leading to credential theft or unauthorized access to email accounts. Business Email Compromise (BEC) schemes, which can trick employees into sending fraudulent payments or sensitive data by impersonating trusted email addresses, can be particularly damaging for smaller organizations with smaller internal control structures. Beyond causing operational slowdowns, a breach can make donors and other stakeholders more cautious and raise understandable questions. 

Practical, low‑cost cybersecurity strategies 

Despite limited budgets, NFPs can meaningfully enhance their cybersecurity position by focusing on high‑impact, low‑cost strategies. 

Strengthening governance is a key first step. Establishing basic cybersecurity policies—such as acceptable use, password standards, and incident response—creates a foundation for consistent practices across employees and volunteers. Free frameworks, like the NIST Cybersecurity Framework resources, designed originally for government use, but applicable to many organizations, provide a helpful starting point, including a Quick Start Guide for small businesses.

Next, NFPs can maximize the value of technology they already own. Many cloud platforms commonly used in the sector, such as Microsoft 365 and Google Workspace, include built‑in security features at no extra cost. Enabling multifactor authentication (MFA), automatic software updates, and email filtering tools can significantly reduce the likelihood of a successful cyberattack. Removing unused accounts and reviewing permissions helps ensure attackers don't exploit dormant access. We recommend a formal user access review at least annually for small organizations and quarterly for medium-sized organizations or if there is higher turnover at a small NFP. 

Because many cyber incidents stem from unintentional mistakes, training is one of the most cost‑effective defenses. Free or low‑cost cybersecurity awareness programs can be incorporated into onboarding for staff and volunteers. Regular reminders about phishing, safe browsing, and password practices—combined with simple processes for reporting suspicious activity—create a culture of security without significant expense. 

Data protection is another essential component. Tracking where sensitive data resides and limiting access to only those who need it helps reduce exposure. Continuously testing that cloud-based backups are working effectively can ensure critical information is recoverable in the event of a ransomware attack or system failure. We recommend testing data backups at least quarterly, especially with your cloud vendors, to help ensure their responsibilities around data are being upheld.  

Finally, NFPs can leverage outsourced support and community resources. Many managed service providers offer NFPs pricing, and state or local government programs sometimes provide free cybersecurity assessments or monitoring tools. These partnerships allow small organizations to access expertise they may not be able to hire internally. 

The path to cost-effective cybersecurity 

Effective cybersecurity is achievable—even for NFPs with limited resources. By focusing on governance, human awareness, existing technology, and targeted use of outside support, NFPs can build a resilient security foundation without heavy financial investment. With the right culture and controls in place, organizations can protect their data, safeguard their reputation, and continue advancing their mission with confidence.

BerryDunn can help 

We help organizations understand their cybersecurity risk environment and translate threats into leadership-ready insights. Our consultants guide you in identifying actionable next steps, gaining engagement and buy-in from key decision-makers. With deep experience across sectors, we deliver practical cybersecurity solutions tailored to your systems and compliance needs. Learn more about our team and services. 

Article
Cybersecurity risk strategies for cost‑conscious nonprofits

Read this if you are a chief financial officer or controller at a community bank.

On April 23, 2026, the federal banking agencies—the Office of the Comptroller of the Currency, the Federal Reserve, and the Federal Deposit Insurance Corporation—issued a final rule revising the Community Bank Leverage Ratio (CBLR) framework. The changes are intended to encourage broader adoption of the CBLR framework while maintaining strong capital standards for qualifying community banks.

What are the key changes under the final rule? 

Lower CBLR requirement 

  • Threshold lowered from 9% to 8% 
  • Likely increase in community banks that qualify for the simplified CBLR framework rather than the more complex risk‑based capital rules

Expanded grace period 

  • Grace period for banks that temporarily fall out of compliance with the CBLR qualifying criteria extended from two quarters to four quarters, provided the bank maintains a leverage ratio above 7% 
  • Institutions may remain in the CBLR framework while reestablishing compliance or transitioning back to the risk‑based capital framework

Limits on repeated grace period use 

  • Grace period use is limited to no more than eight quarters during the prior five-year (20‑quarter) period to preserve safety and soundness 
  • Institutions exceeding the threshold must immediately comply with risk‑based capital requirements if they again fall out of CBLR compliance

The final rule is effective July 1, 2026.

Why does this matter for community banks?  

Regulators expect these changes to reduce regulatory burden, provide banks with additional balance sheet flexibility, and increase capacity for community lending—while keeping capital levels consistent with well‑capitalized standards. For banks currently near the prior 9% threshold or concerned about short‑term capital volatility, the revised framework may make the CBLR a more practical and sustainable option. 

Key takeaways

  • Broader CBLR adoption: The lower qualifying threshold means more community banks can opt into the simplified CBLR framework. 

  • Grace period expansion: Banks have a longer runway to recover from temporary shortfalls without needing to revert to the risk-based capital framework. 

  • Grace period restrictions: Limitations have been added to avoid reliance on grace period use. 

  • Compliance relief: The changes are meant to ease compliance burden while facilitating consistent capital levels.  

BerryDunn can help

Our dedicated audit, tax, and consulting professionals understand the financial services industry and its challenges and are committed to helping you meet and exceed regulatory requirements. We partner with you to bring tailored approaches to fit your needs and operations and provide guidance on best practices and recommendations that make sense for you. Learn more about our services and team. 

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Federal banking agencies revise Community Bank Leverage Ratio framework

Read this if you’re a CEO, CFO, or a compliance officer at a Federally Qualified Healthcare Center (FQHC).

FQHCs that expend $1 million or more in federal awards in a fiscal year (FY) must have single audits conducted. Single audit reports must be submitted to the Federal Audit Clearinghouse (FAC) within 30 days of receiving the auditors’ reports or within nine months after the audit period ends, whichever comes first. 

New single audit requirements 

Effective October 1, 2025, the Health Resources and Services Administration (HRSA) expanded its delinquent audit process for FQHCs that have failed to complete their single audits and submit the corresponding reports within the designated time frame. Prior follow-up was generally limited to confirming the health center had engaged a CPA firm (via a signed engagement letter) and documenting the expected audit completion date. If health centers fail to complete their single audits and submit the corresponding reports within the designated time frame, they may face additional actions, such as: 

  • Drawdown restriction 
  • Reimbursable drawdown restriction 
  • Withholding a percentage of federal funds 
  • Suspending federal funds 
  • Termination of grant

Delinquent audit follow-up 

HRSA’s Division of Financial Integrity (DFI) sends monthly emails to health centers that are delinquent in submitting their single audit report to the FAC. This email includes: 

  • Notification of which FY audits are delinquent 
  • Request for expected submission date 
  • Request for an electronic copy of the auditor engagement letter 
  • A reminder that follow-up emails will continue until all delinquent audits are accepted by the FAC 

To provide guidance to FQHCs, the DFI conducts technical assistance sessions for health centers that are past due in submitting their audits. 

A new 120-day grant condition letter 

HRSA will email all health centers with multiple years of noncompliance about a new 120-day grant condition regarding audit requirements. This email will outline the following: 

  • Health centers have 15 days to notify HRSA and confirm receipt if audits have already been sent to the FAC, or to submit a corrective plan for any deficiencies. 
  • If the audits or the plans are not submitted within 15 days, a 120-day grant condition will be applied to all HRSA grants requiring submission of the most delinquent grants to the FAC. 
  • Continued noncompliance will result in suspensions of all HRSA grants for 30 days. 
  • Additional actions, such as termination, may result if the most delinquent audits are not submitted before the 30-day suspension ends. 

This process will continue until all outstanding audits are submitted to the FAC. 

How BerryDunn can help 

With this tightening of federal oversight, health centers need to prepare by implementing proactive monitoring and strategic planning to ensure compliance and avoid administrative delays.  Our CPAs, business and cost reporting consultants, and IT professionals are singularly focused on supporting community health centers. Our team is comprised of respected industry leaders and professionals with comprehensive credentials. With expert guidance, we help you mitigate risk, gain regulatory confidence, and enhance operational integrity. Learn more about our services and team.  

Article
HRSA expands delinquent audit enforcement for FQHCs

Over my nearly 40 years in public safety, I have seen a dramatic evolution in how public safety handles the ‘paperwork’ side of the job. My career started with punch cards and carbon paper forms in triplicate, moved on to electric typewriters, and eventually, I rode the digital wave as computers, computer software, and various peripherals sought to obliterate pen and paper from our daily lives. I have gone from green screens to graphical interfaces, from floppy disks to CDs and thumb drives, and now, even servers are disappearing as everything seems to be migrating to the cloud. The pace of change has been incredible, and honestly, it has been at times daunting, while also life changing.

In the early days of the digital reformation, back in the mid-1990s, I remember being both excited and a little bit resistant as computer-aided dispatch (CAD) and records management systems (RMS) started making their way into the public safety space. Back then, the technology was still in its infancy—brand new, expensive, and just starting to find its footing in our world. But even in those early days, it was already beginning to reshape how we did business, and I had no way of knowing how significantly those changes would eventually change our operational world.

Forty years might sound like a long time, but the truth is, real momentum in public safety tech has only picked up in the last 20 years. In reality, when it comes to meaningful innovation in law enforcement, the past five to 10 years have been game changing. Tools like body-worn cameras, and now artificial intelligence, are not just new gadgets; they are fundamentally transforming how we operate.

Despite the great strides we have made in developing a myriad of technology-based applications, public safety organizations still face major challenges in finding and implementing CAD and RMS solutions that truly meet their unique operational needs. Although the market is flooded with more software vendors than ever before, and rapid advancements in technology in the last five years have produced a flood of “latest and greatest” solutions, many of these products still fall short of delivering comprehensive functionality and essential analytics across the platform, both of which are cornerstones of operational success.

While a handful of vendors claim to offer “fully customizable” platforms that can be modified to align with our organization’s unique requirements, those promises do not ensure a perfect fit, and many are so cost prohibitive that the organizations who need them the most abandon those options because of fiscal constraints. Even for those organizations who invest in top-tier systems, they still frequently hear a familiar refrain from their teams when asked about the software: “It sucks.”

Honestly, I get it. I have seen systems on the market today that any reputable and knowledgeable tech consultant would deem archaic, considering the level of technology capabilities within the space. Some systems offer just the bare minimum in terms of functionality— at an affordable price—which the overall operational and inefficiency costs cannot offset. Conversely, I have seen top-tier platforms—systems with robust capabilities that can meet or even exceed our needs—that fail to perform at an optimal level.

So why is it that time and again, we still hear the same frustrated utterance from end users:

“This system sucks.”

Why does it seem like so many of our staff members feel this way, and how did we end up in this condition?

Based on my many years of public safety experience and now as part of a national public safety consulting group, I find there are two primary reasons why staff are frustrated with their existing systems:

First, the current system is either homegrown or outdated and cannot meet organizational needs. Though perhaps it was once a top-tier product, technology has advanced, leading to several issues:

  • The vendor now promotes a newer product and no longer supports the old one.
  • The platform or company was acquired and the product's standing diminished under the new vendor.
  • The system is simply too old to remain capable.

Second, we find that poor implementation is to blame:

  • Instead of leveraging the new technology to improve various efficiencies, the new system is configured to essentially replicate the agency’s existing processes and workflows, without an assessment of the efficiency or effectiveness of those processes.
  • Critical routing, review, and quality assurance processes were not configured properly, resulting in data challenges and inefficiencies.
  • Implementation did not leverage cross-system integration and interfaces in an optimal manner.

If the first example is accurate, then your staff are likely correct; you probably need a new system. If they are wrong, however, you may exhaust significant time, resources, and expenses unnecessarily. If the system does not need replacing, but instead, it simply needs to be adjusted to meet your operational needs, this could be a less costly path to pursue, and one that could be accomplished much more quickly.

With that said, how do you know the difference?

How the organization fails their system

When your CAD/RMS is not meeting your needs, the organization needs to ask a critical question from an objective perspective: Is it really the system that sucks, or is it possible that the organization is failing the system.

Organizations can unintentionally pave the way for problems by overlooking key steps and creating a situation where even the most capable system struggles. Not because the technology is flawed, but because of how it is managed and supported internally. Many vendors—with good intentions—will miss critical system architecture and design elements, which diminish the value of the technology implemented. This can occur for several reasons, such as:

  1. The organization did not do their due diligence during the evaluation phase. The organization may have rushed the selection process or failed to fully understand what the system could and could not do. Critical features or services they assumed were included may have been left out in the final contract, leading to costly surprises later.
  2. The organization did not invest enough people, time, and effort in configuration, implementation, and training. While it seems easy to try to implement a new system with in-house resources, this often leads to problems down the line. Resources are rarely fully dedicated to a project—the project is an ancillary duty. However, these are foundational steps, and cutting corners here almost always leads to long-term issues.
  3. The system was never implemented to its full capacity. Organizations often stop short of leveraging all the tools and features available to them, even though the system has the features built in. Whether due to lack of time, lack of training or expertise, resistance to change, or internal silos, the result is the same: underutilization.
  4. Instead of addressing system issues head-on, the organization created workarounds. These temporary fixes often become permanent problems, undermining the system’s effectiveness.

How the system is failing the organization

In some cases, the organization may not be to blame, and in those cases, it is the system that is not supporting the organization’s needs. The list that follows provides a distinguishing perspective. When one or more of these circumstances exists, it becomes clear that these are not just minor hiccups or inconveniences, they are fundamental shortcomings. This is the moment of realization, where the perception becomes reality that “the system sucks.” The point where you understand the problems go beyond minor deficiencies, user error, or inadequate organizational support. Sometimes, these gaps cannot be bridged, no matter how much effort, training, or workarounds you throw at them. In these cases, it is not that the organization dropped the ball; it is that the system itself is failing to deliver.

The platform simply lacks the necessary capabilities or support to meet the organization’s needs, and no amount of internal process improvement, reconfiguration, or updates will ever change that. This is where you need to recognize that the problem is rooted in the technology, and overcoming these deficiencies may not be possible without moving on to a new solution.

  1. The system lacks critical functionality: First and foremost, the platform fails to deliver essential features needed for day-to-day operations. It truly does not have the capabilities built into the system to meet operational needs. What once satisfied the organization’s needs, now struggles to support its expanding operations and evolving demands. The platform lags behind modern technology standards and user experience expectations.
  2. Integrations and interfaces do not work or were never implemented: Promised integrations or interfaces either malfunction, underperform, or were never fully deployed.
  3. Promised future features never materialized: Vendors often fail to deliver on “roadmap” commitments, leaving key features perpetually “in development.”
  4. The system became a secondary product after acquisition: Following a corporate acquisition, the system or platform is deprioritized by the new vendor, receiving minimal updates or innovation, or is decommissioned altogether.
  5. Customer support is ineffective: Support is slow, unresponsive, or unable to resolve issues in a timely or satisfactory manner.

So, where do you go from here? It may be time to evaluate where you are and where you want to go.

This assessment tool is a valuable and proactive step toward making well-informed decisions about your organization’s future CAD/RMS technology needs. Through this quick assessment of your current system, you will gain insight into whether investing in a new platform is justified or if strategic improvements to your existing system could address your operational needs.

After examining both sides, you should have a clearer picture about whether your organization is failing the system, or the system is failing your organization (or in some cases, both may be true). This is where a critical evaluation should begin, and a deeper understanding of where you should focus your efforts needs to be determined. It is possible that now is the time to start looking for a new system—then again, maybe not. Going through an evaluative process can help you determine whether investing in your current system is the right choice, and that decision could result in substantial cost and time savings to your organization.

Key takeaways 

  • Differentiate between system limitations and implementation challenges before pursuing replacement 
  • Assess how workflows, training, and governance affect CAD and RMS performance 
  • Avoid treating system replacement as a default solution to user frustration 
  • Use objective evaluation criteria to support defensible technology decisions 
  • Plan next steps based on operational needs rather than assumptions 

How BerryDunn can help

BerryDunn helps public safety and local government organizations evaluate, optimize, and plan for their CAD and RMS environments. Our team brings objective insight and deep operational experience to help agencies make informed technology decisions that align systems, processes, and people. Learn more about our team and services. 

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Rethinking RMS and CAD system performance in public safety: When "it sucks" isn't the whole story