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Optimize IT servicesEnterprise Information Technology

Meet customer demands and improve service to constituents

Enterprise Information Technology organizations are tasked with providing secure, efficient, accurate, and effective IT services to agencies and departments. Developing and maintaining a mature Enterprise Information Technology organization is a massive undertaking requiring constant attention. 

BerryDunn’s consulting team can help you successfully procure, implement, and leverage Information Technology Service Management (ITSM) systems to optimize IT services. We help organizations build: 

  • Technology and security infrastructure
  • Teams with the right skills and experience
  • Comprehensive service catalogs
  • Robust and modern IT policies, standards, and procedures

Our team works with you to understand current systems and needs, identify opportunities, and enhance core IT services. We provide:

  • IT system consulting—Facilitate system acquisition planning, software implementation, and oversight services for ITSM systems and related billing systems. BerryDunn does not sell or produce software, and maintains no industry alliances. Our independence ensures that our recommendations are always in our clients’ best interests.
  • Business process analysis, improvement, and implementation—Work collaboratively to improve IT support, ticketing, invoicing, and collection. We work with you to review processes and determine optimal workflows that enable you to optimize your services.
  • IT organizational assessments and strategic planning— Assess IT staff, systems, workflows, and processes to determine goals and objectives, and develop roadmaps to meet them.
  • Information security and systems consulting—Mitigate the risk of a breach with vulnerability scanning, penetration testing, and cybersecurity capability maturity modeling. 
  • Business information system resiliency—Examine incident response and disaster recovery strategies for gaps to help build resilient information systems and strengthen organization-wide response to cyber threats with vulnerability scanning, penetration testing, and cybersecurity capability maturity modeling. We offer a range of services to help you comply with the Payment Card Industry Data Security Standard (PCI DSS).

As partners with your organization, we collaborate to help optimize IT services. For more information or to see how we can help you, please contact the Enterprise Information Technology consulting team.

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