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Olga Gross-Balzano

Manager | CPA, LNHA, PMP, HFMA CRCR

A Manager in our Healthcare and Not-for-Profit Groups, Olga focuses on senior living consulting services related to revenue cycle optimization, process improvement, and regulatory compliance. With over 19 years of long-term care experience, and 8 as an SNF and RCF administrator, Olga has a deep knowledge of industry trends and best practices. Her clients in Maine, New Hampshire, West Virginia, and Alabama appreciate her straightforward, collaborative approach that emphasizes stakeholder education and engagement.

Olga is passionate about quality improvement and assurance, leading organizations to successful CARF accreditation (Commission on Accreditation of Rehabilitation Facilities) and American Health Care Association Quality Awards based on Malcolm Baldrige criteria.

A Manager in our Healthcare and Not-for-Profit Groups, Olga focuses on senior living consulting services related to revenue cycle optimization, process improvement, and regulatory compliance. With over 19 years of long-term care experience, and 8 as an SNF and RCF administrator, Olga has a deep knowledge of industry trends and best practices. Her clients in Maine, New Hampshire, West Virginia, and Alabama appreciate her straightforward, collaborative approach that emphasizes stakeholder education and engagement.

Olga is passionate about quality improvement and assurance, leading organizations to successful CARF accreditation (Commission on Accreditation of Rehabilitation Facilities) and American Health Care Association Quality Awards based on Malcolm Baldrige criteria.

Olga's knowledge of healthcare operations and HIPAA drives her health information security assessment, planning, and compliance projects on behalf of BerryDunn clients. She has also led organizations through complex transitions to electronic medical records (EMR) and implementation of new systems. Olga is an HFMA Certified Revenue Cycle Representative.

Experience Highlights

Olga helps clients with a variety of matters, including:

  • Revenue cycle management, regulatory compliance, and process improvement
  • PDPM reimbursement methodology implementation 
  • Preparation of Medicaid and Medicare cost reports
  • Hospital Medicaid Disproportionate Share (DSH) audits
  • Software change management for administrative and clinical functions of long-term care
  • Workflow process mapping
  • Hospital systems and long-term care staff education
  • Benchmarking for long-term care

Memberships and Committees

  • American Institute of Certified Public Accountants
  • Healthcare Financial Management Association
  • Project Management Institute

Community Service

  • Port Resources, past Vice President of the Board

News

EDUCATION

Accounting Certificate, University of Southern Maine

MS, Public Policy & Health Care Management, Muskie School

CERTIFICATIONS

  • CPA
  • LNHA
  • PMP
  • HFMA CRCR