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Olga Gross-Balzano

Senior Manager | CPA, LNHA, PMP®, HFMA CRCR

A Senior Manager in our Healthcare and Not-for-Profit Practice Groups, Olga focuses on healthcare consulting services related to revenue cycle optimization, process improvement, and regulatory compliance. With over 20 years of long-term care experience, including experience as an SNF, assisted living, and home care administrator, Olga has a deep knowledge of industry trends and best practices. Her clients from coast to coast appreciate her straightforward, collaborative approach that emphasizes stakeholder education and engagement.

Olga is passionate about quality improvement and assurance, leading organizations to successful Commission on Accreditation of Rehabilitation Facilities (CARF), and American Health Care Association Quality Awards based on Malcolm Baldrige criteria.

A Senior Manager in our Healthcare and Not-for-Profit Practice Groups, Olga focuses on healthcare consulting services related to revenue cycle optimization, process improvement, and regulatory compliance. With over 20 years of long-term care experience, including experience as an SNF, assisted living, and home care administrator, Olga has a deep knowledge of industry trends and best practices. Her clients from coast to coast appreciate her straightforward, collaborative approach that emphasizes stakeholder education and engagement.

Olga is passionate about quality improvement and assurance, leading organizations to successful Commission on Accreditation of Rehabilitation Facilities (CARF), and American Health Care Association Quality Awards based on Malcolm Baldrige criteria.

Olga's knowledge of the healthcare regulatory environment, including HIPAA, drives her health information security assessment, planning, and compliance projects on behalf of BerryDunn clients. She has also led organizations through complex transitions to electronic medical records (EMR) and implementation of new systems. Olga is an HFMA Certified Healthcare Financial Professional (CHFP) and Certified Revenue Cycle Representative (CRCR). Olga is a member of HFMA MA-RI Compliance and HFMA NNE Education Committees. She also serves as a National Association of Long-Term Care Administrator Boards’ (NAB) National Continuing Education Review Service Reviewer.

Experience highlights

Olga helps clients with a variety of matters, including:

  • Medicare and Medicaid cost report preparation and review
  • Operational benchmarking for data-driven decision making
  • Skilled nursing facility/nursing facility revenue cycle optimization
  • Regulatory compliance audits
  • Workflow process mapping
  • Staff education for hospital systems and long-term care facilities
  • Medicaid Disproportionate Share Hospital (DSH) audits
  • Internal controls
  • Software change management for administrative and clinical function of long-term care

Memberships and Committees

  • American Health Care Association (AHCA)
  • American Institute of Certified Public Accountants (AICPA)
  • Healthcare Financial Management Association (HFMA)
    • HFMA Northern New England Chapter, Education Committee member
    • HFMA MA/RI Chapters, Compliance Committee member
  • Maine Health Care Association (MHCA)
  • New Hampshire Health Care Association (NHHCA)
  • Project Management Institute (PMI)

Community Service

  • Port Resources, past Vice President of the Board

Conferences and tradeshows

Podcasts

Seminars and events

Speaking engagements

Videos

Webinars

Insights

Articles

Podcasts

Press Releases

Resources

Success Stories

Education

Accounting Certificate, University of Southern Maine

MS, Public Policy & Health Care Management, Muskie School

Certifications

  • CPA
  • LNHA
  • PMP®
  • HFMA CRCR