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Local governments across the United States are facing a historic workforce transition. With nearly 38% of the local government workforce expected to retire within the next five years, the sector is confronting what experts have dubbed the “Silver Tsunami.” This wave of retirements, driven by an aging workforce and accelerated by post-pandemic burnout, is creating a perfect storm of staffing shortages, institutional knowledge loss, and increased pressure on remaining employees. 

When utilities launch a Customer Information System (CIS) project, it can feel like game day—high stakes, fast decisions, and a lot riding on the outcome. Just like championship teams, successful CIS projects require vision, leadership, adaptability, and a playbook built for tough calls and last-minute pivots. 

No one likes to be caught off guard, especially when it comes to an audit. Being “audit ready” isn’t about checking a box; it’s about building confidence, protecting your reputation, and making sure your team can carry out its daily responsibilities with minimal disruption. It’s also important to know when to seek help. 

In today’s digital age, residents expect the same level of service from their local government as they do from private companies—fast, transparent, and personalized. For municipalities striving to meet these expectations, a constituent relationship management (CRM) system can be a game-changer. 

Organizations across industries are constantly seeking ways to enhance efficiency, streamline operations, and maximize value. However, outdated processes, unnecessary complexity, and organizational inertia can hinder progress, slowing innovation and impacting productivity. The good news? Businesses and institutions can adopt proven methods to become more agile, responsive, and effective—with the right mindset and leadership. 

One of the most overlooked yet critical aspects of a successful system replacement for justice and public safety information systems is the planning and documentation of interfaces and integrations.

Credit, purchase, and debit cards each offer convenience for small-dollar purchases, but carry varying levels of risk. Strong internal controls are essential to prevent fraud, misuse, and compliance violations.

Digital accessibility is more than a legal requirement—it’s about ensuring everyone can access public services, regardless of ability. As government agencies increasingly move services online, compliance with accessibility standards like the ADA’s Web Content Accessibility Guidelines (WCAG), EAA regulations, and Section 508 is essential. 

If your organization is in the process of a large-scale project, such as replacing or implementing an electronic health record (EHR) system in the near future, success will depend on having a sound communication plan in effect before, during, and after the implementation. Fortunately, effective communication is not a difficult task to achieve. Based on our experience helping local governments implement EHR other systems nationwide, our team has developed five simple communication steps for successful implementations. 

These 7 success factors address the essential aspects of an economic development strategy––a roadmap for your community to encourage economic growth, create jobs, and improve the quality of life.

Enterprise Resource Planning (ERP) systems provide a shared platform for people in your organization to work together––and the benefits can be game-changing. 

We’ve all heard stories about organizations spending thousands on software projects that take longer than expected to implement and exceed original budgets. One of the reasons this occurs is that organizations often don’t realize that purchasing a large, commercial off-the-shelf (COTS) system is a significant undertaking.

There’s a good chance that your organization is being forced to do more with less under the strain of budget constraints and competing initiatives. It’s a matter of survival. 

It can be challenging and stressful to plan for technology initiatives, especially those that involve and impact every area of your organization. 

Planning and development service fees are, for many municipalities, often discussed but rarely changed. There are a number of reasons you might need to consider or defend your fee structure―complaints from developers, rising costs of operation, and changes in code or process are just a few.

Your government agency just signed the contract to purchase and implement a shiny new commercial off-the-shelf (COTS) software to replace your aging legacy software. The project plan and schedule are set; the vendor is ready to begin configuration and customization tasks; and your team is eager to start the implementation process.

When an organization wants to select and implement a new software solution, the following process typically occurs:

People are naturally resistant to change. Employees facing organizational change that will impact day-to-day operations are no exception, and they can feel threatened or fearful of what that change will bring. Even more challenging are multiyear initiatives where the project’s completion is years away.

While new software applications help you speed up processes and operations, deciding which ones will work best for your organization can quickly evolve into analysis paralysis, as there are so many considerations.

Large-scale projects require extensive planning, quick decision-making, thoughtful problem-solving, and above all else, resourcefulness. One way to be resourceful? 

Private-sector pundits love to drone on about drones! Also known as Unmanned Aircraft Systems (UASs), drones are dramatically altering processes and increasing opportunities in the for-profit world. 

Most of us have been (or should have been) instructed to avoid using clichés in our writing. These overstated phrases and expressions add little value, and often only increase sentence length. We should also avoid clichés in our thinking, for what we think can often influence how we act.

As more state and local government workers enter retirement, state and local agencies are becoming more dependent on millennial workers — the largest and most educated generation of workers in American history. But there is a serious gap between supply and demand.

Have you ever had a project derail at the last minute, or discovered that a project’s return on investment did not meet projections? These types of issues happen in the final stages of a project, often as a result of incorrect or incomplete stakeholder identification.

Here’s a challenge for you: Can you identify the number one predictor of project success? According to Prosci, the leading change-management research organization, the answer is the project sponsor.

Because we’ve been through this process many times, we’ve learned a few lessons and determined some best practices. Here are some tips to help you promote a positive post go-live experience.

We all know them. In fact, you might be one of them — people who worry the words “go live” will lead to job loss (theirs). This feeling is not entirely irrational. 

Online banking? Check. Online shopping? You bet. Online permit application submittal? What? Actually, yes. As Americans are becoming more and more accustomed to performing everyday functions online, local governments are evolving and keeping up with the times. This online evolution is coming in the form of implementing modern enterprise applications with electronic workflow and a public-facing portal that allows residents to apply for permits, submit documentation, pay for, and collaborate with local government staff to perform a variety of processes.

Local governments across the United States are facing a historic workforce transition. With nearly 38% of the local government workforce expected to retire within the next five years, the sector is confronting what experts have dubbed the “Silver Tsunami.” This wave of retirements, driven by an aging workforce and accelerated by post-pandemic burnout, is creating a perfect storm of staffing shortages, institutional knowledge loss, and increased pressure on remaining employees. 

The numbers are stark. The median age of local government employees is 45, and nearly half are over 50. In states like Washington, this translates to tens of thousands of experienced workers nearing retirement. These employees often hold deep institutional knowledge—insights into community history, operational processes, and policy nuances—that are difficult to replace. Without structured succession planning, which only 12% of government organizations currently have in place, this knowledge is at risk of vanishing as employees exit the workforce. 

The impact of this demographic shift is already being felt. Public safety, skilled trades, IT, healthcare, and education support roles are among the hardest to fill. Many agencies report a lack of qualified applicants, high turnover rates, and increasing time-to-hire. Over half of government managers say they frequently have to reopen job postings due to insufficient candidate pools. This not only delays service delivery but also increases workloads for remaining staff, contributing to burnout and further attrition. 

Younger generations, particularly Millennials and Gen Z, bring different expectations to the workplace. They prioritize work-life balance, career development, and purpose-driven organizational cultures. To attract and retain this talent, local governments must evolve—offering flexible work models, investing in professional development, and fostering inclusive environments that support employee well-being. 

So, how can local governments respond to this workforce crisis? 

Strategic solutions for a resilient local government workforce 

Invest in training and upskilling: New hires often lack the specialized skills required for public-sector roles. Governments must invest in training programs, certification access, and leadership development to build a future-ready workforce. 

Modernize HR systems: Centralized, integrated HR platforms can provide better visibility into workforce trends. Predictive analytics can help forecast retirements, identify skill gaps, and support data-driven succession planning. 

Embrace flexible work models: Hybrid and remote work options are increasingly expected. Providing collaboration tools and focusing on outcomes rather than micromanagement can help retain younger workers. 

Prioritize employee experience: Burnout is real—77% of employees report that turnover has increased their workload. Wellness programs, engagement surveys, and recognition initiatives can improve morale and retention. 

Work smarter with AI tools: AI can automate repetitive tasks like document processing, permit approvals, and meeting transcription. It can also power chatbots that handle resident inquiries 24/7, freeing up staff for more complex work. In HR, AI tools can assist with resume screening, onboarding, and even personalized learning paths for employee development. 

By integrating AI into daily workflows, local governments can reduce administrative burdens, improve decision-making, and enhance the employee experience. More importantly, it allows human workers to focus on what they do best—serving their communities with empathy, insight, and dedication. 

What's ahead for the local government workforce? 

The workforce revolution in local government is not a distant threat—it’s happening now. Whether this transition becomes a crisis or a catalyst depends on how leaders respond. With strategic planning, a commitment to employee development, and the smart use of technology like AI, local governments can not only weather the storm but also emerge stronger, more agile, and better equipped to serve the public in the years ahead. 

Focused on inspiring organizations to transform and innovate, BerryDunn’s Local Government Practice Group can help you solve your biggest challenges for your organization as a whole and in specific areas. Our team is comprised of broadly specialized consultants and former local government employees that exclusively serve local government clients. Learn more about our services and team. 

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The silver tsunami and the future of local government: Advice for a resilient workforce

Read this if you are a manager, executive director, or CFO at a private foundation. 

Private foundations are vital players in the philanthropic landscape, channeling resources toward charitable, educational, and scientific causes. However, to maintain their tax-exempt status and avoid excise taxes, these organizations must comply with strict IRS rules—particularly those governing qualifying distributions. In the second installment of our trilogy, we will follow the McQueen Family Foundation to determine their qualifying distributions. As a non-operating foundation, this is a crucial step in their annual compliance requirements. 

What are qualifying distributions? 

A qualifying distribution is a payment or expenditure made by a private foundation that directly furthers its charitable mission. These distributions are essential to meet the foundation’s annual payout requirement, which is generally 5% of the fair market value of its non-charitable-use assets from the preceding year. 

The IRS mandates these distributions under Internal Revenue Code (IRC) Section 4942, which aims to ensure that foundations actively use their resources for public benefit rather than accumulating wealth. To that end, qualifying distributions must be paid out in cash and cannot be accrued to be paid out later. 

Calculating the distributable amount 

In the first installment of our trilogy, we explored calculating the McQueen Family Foundation’s minimum investment return. Based on the average fair market value of their assets not used directly for charitable purposes, the Foundation’s minimum investment return is $526,975. The next step is to calculate the distributable amount that must be paid by the end of the following taxable year. 

Example: 
The McQueen Family Foundation has used their minimum investment return of $526,975, reduced by the current year excise tax on net investment income of $5,000 and income tax on Unrelated Business Income of $0, to determine their distributable amount.  There is also an adjustment on line 6 for income required to be accumulated by judicial proceeding pursuant to IRC section 508(e). Based on the calculation below, the Foundation is required to distribute $521,975 by the end of the following taxable year. 

Types of qualifying distributions 

  • Grants to public charities: Grants to organizations recognized as public charities under Section 501(c)(3) of the Internal Revenue Code are generally countable as qualifying distributions. 

  • Grants to private foundations: Foundations can make grants to other private foundations, but certain conditions must be met for these payments to qualify. There may be prerequisite requirements or required expenditure responsibility, which will be explored in future articles. It is recommended to work with tax advisors when considering granting to other private foundations.  

  • Direct charitable activities: Expenditures for charitable programs operated directly by the foundation, such as scholarships, direct services, or disaster relief. 

  • Administrative expenses: Reasonable and necessary administrative costs incurred in making qualifying distributions may be included, such as staff salaries, office supplies, and consulting fees related to grantmaking activities. 

  • Program-related investments (PRIs): In certain circumstances, loans or investments made to further charitable purposes count toward the distribution requirement. 

  • Purchases of fixed assets: When fixed assets are purchased ito support the Foundation’s charitable purpose, the cost of the assets counts toward the total qualifying distributions. 

Non-qualifying expenditures 

Not every expenditure meets the definition of a qualifying distribution. For example, grants to individuals (unless made via a procedure approved in advance by the IRS), grants to non-charitable organizations, or funds used for lobbying or political activity do not qualify. Similarly, investment management expenses or costs related to fundraising are typically excluded. 

Timing and carryforward 

The IRS allows for some flexibility with timing. If a foundation distributes more than the required minimum in a given year, the excess amount can generally be carried forward for up to five years. Conversely, if the foundation fails to meet the distribution requirement in any given year, it must make up for the shortfall promptly, or risk excise tax penalties. 

Documentation and reporting 

All qualifying distributions must be meticulously documented. Foundations file an annual IRS Form 990-PF, which details assets, distributions, and activities. Accurate reporting is vital to maintaining compliance and public trust.

Proactively managing qualifying distributions 

For foundation managers, mastering the rules around qualifying distributions is not just about compliance—it is about stewardship. By proactively managing distributions, maintaining rigorous documentation, and staying informed on IRS updates, you ensure your foundation fulfills its mission and maintains its good standing. 

Our nonprofit tax team has deep expertise in private foundation compliance and strategy and understands the unique challenges that come with tax planning, governance, and financial sustainability. We provide specialized guidance on IRS regulations, minimum distribution requirements, excise taxes, and complex accounting matters, ensuring foundations remain compliant while optimizing their financial strategies. Learn more about our team and services and stay tuned for the final installment in our series, where we will dive into the McQueen Family Foundation’s charitable expenditures. 

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Qualifying distributions: Is your private foundation in compliance?

Construction companies face distinct challenges that make them uniquely vulnerable to fraud. Multiple job sites, a mobile workforce, complex billing arrangements, and layers of subcontractors all increase the risks of misreporting, theft, or even errors and require specific oversight. The good news? By understanding the three most common risks, owners can take practical steps to protect both their business and their bottom line. 

1. Track every change, protect every dollar 

Change orders are a regular occurrence in any project. However, when they aren’t tracked carefully, they can create opportunities for fraud or financial loss. For example, a subcontractor may bill for extra work that was never approved, or a project manager might push through changes without proper documentation. 

How to protect your business: 

  • Require written approval for all change orders before work begins. 
  • Keep a central log that ties directly into the job cost system. 
  • Review change order activity regularly to make sure what’s billed matches what was approved. 

2. Payroll fraud and “ghost employees” 

With large crews and high turnover, construction payroll can be complex. Unfortunately, this can result in payroll fraud and errors. Examples include employees padding hours, supervisors approving overtime that wasn’t worked, or even “ghost employees” who are fictitious, exist only on paper but still receive a paycheck. 

How to protect your business: 

  • Use timekeeping systems that require employees to clock in/out on-site. 
  • Separate the duties of those who approve time from those who process payroll. 
  • Review payroll change reports.  
  • Have project managers compare labor costs to project progress to identify red flags. 

3. Kickbacks and questionable vendor relationships 

In some cases, a project manager or procurement officer might accept personal benefits (like cash or gifts) in exchange for steering contracts to a particular vendor or subcontractor, even if that vendor isn’t the most cost-effective choice. This can eat away at profits and hurt long-term relationships with other partners. 

How to protect your business: 

  • Implement a clear policy on gifts and vendor relationships. 
  • Rotate suppliers and obtain multiple bids for significant purchases. 
  • Encourage a culture where employees feel comfortable reporting concerns. 

While these three types of fraud are common in the construction industry, they are avoidable. By implementing security measures that increase oversight now, you can safeguard your business for the future.  

BerryDunn works closely with professionals in every construction segment, including commercial builders, heavy and highway contractors, general contractors, and specialty subcontractors. We tailor our service to support your needs and share knowledge about best practices to make better business decisions, strengthen internal control, and improve reporting. Learn more about our services and team.  

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How to protect your business from the top three construction fraud risks

When utilities launch a Customer Information System (CIS) project, it can feel like game day—high stakes, fast decisions, and a lot riding on the outcome. Just like championship teams, successful CIS projects require vision, leadership, adaptability, and a playbook built for tough calls and last-minute pivots. 

At BerryDunn, we’ve worked with utilities at every stage of the CIS journey, from kickoff to overtime. What separates fumbles from touchdowns? Preparation, teamwork, and the ability to adapt. 

Your CIS playbook: Three key phases 

1. Pre-game: Build a strong foundation 

  • Assess your needs 
  • Align stakeholders 
  • Identify policy gaps 
  • Consider integrations to enhance dataflow across systems and processes 

2. Game time: Execute with agility 

  • Procurement, implementation, and change management should all have clear owners 
  • Plan ahead for staffing needs throughout the game 
  • Stay flexible and responsive 

3. Post-game: Focus on continuous improvement 

  • Support your staff 
  • Track KPIs 
  • Refine processes over time 

Highlight reel: What winning teams do right 

Choose software wisely. 

Objective evaluation is critical. A vendor-neutral consultant helps ensure decisions are based on functionality, scalability, and long-term value, not vendor relationships. 

Put people first. 

Technology adoption is about more than systems. Embedding organizational change management (OCM) throughout the project, via clear communication, role-based training, and job aids, empowers staff and drives success. 

Leverage veteran experience.

Just as seasoned players elevate the level of the game, having a team with deep experience can make a decisive difference. Veteran team members bring valuable insights, anticipate challenges, and help guide newer staff through complex project phases, strengthening teamwork and adaptability.

Configure, don’t customize. 

Focus on configuration not customization to ensure long-term sustainability. That means taking time to consider current standard operating procedures (SOPs) and evaluating opportunities to streamline operations and apply data to drive decision-making. 

Final score: It’s about more than software 

CIS success isn’t just about choosing the right technology, it’s about building a resilient team, strong processes, and a clear vision. Whether you're gearing up for kickoff or heading into overtime, the right playbook sets you up for long-term success. 

Ready to build your CIS playbook? 

BerryDunn’s vendor-neutral guidance can help your utility achieve CIS success. Learn more about our team and services. 

About BerryDunn 

BerryDunn has a proven methodology for CIS system selection and implementation—one grounded in public sector experience and tailored to each client’s unique needs. Our independence from vendors ensures that every recommendation serves the best interest of our clients. From early assessment to go-live support, we guide local governments and utilities through transformative CIS projects with clarity, rigor, and collaboration. 

Focused on inspiring organizations to transform and innovate, our Local Government Practice Group partners with municipal, county, regional, and quasi-governmental entities throughout the US to help them meet their biggest challenges.

Article
Secrets of CIS success for utilities: Lessons from the playing field

Read this article if you are a CFO, controller, finance director, or accounting manager at a governmental entity or nonprofit. 

No one likes to be caught off guard, especially when it comes to an audit. Being “audit ready” isn’t about checking a box; it’s about building confidence, protecting your reputation, and making sure your team can carry out its daily responsibilities with minimal disruption.  

What is audit readiness? 

At its core, audit readiness means you’re prepared for someone to take a close look at your financial reports, processes, and controls. This doesn't mean having binders of documents sitting on a shelf. It’s about being able to quickly and confidently show how your nonprofit or governmental entity operates. This involves understanding the standards that apply to you—GASB, FASB, or Uniform Guidance—and maintaining strong internal controls such as segregation of duties, reconciliations, and clear documentation. It also means keeping financial reports up to date, transparent, and thoroughly reviewed so you can respond to auditor requests without panic. 

When your organization is prepared, audits run smoother, issues are caught early, and your team can stay focused on serving your mission rather than scrambling for paperwork. 

For organizations under Uniform Guidance or GASB standards, such as local and state government entities and nonprofits, the stakes are even higher. Errors can lead to loss of funding, compliance challenges, or harm to public trust.  Conversely, being audit-ready reassures stakeholders that your organization operates with transparency, accountability, and reliability.  

Why audit readiness matters more than ever 

Funding for nonprofits and governmental entities often depends on compliance. Public trust is tied to transparency. Mistakes can create ripple effects that last far beyond the audit itself. Here’s what’s on the line when organizations are not audit-ready: 

  • Loss of funding if grant or program requirements aren’t met 

  • Delays in issuing financial statements, which can affect credit ratings or bond issuances 

  • Audit findings that require costly remediation 

  • Damage to public trust, which can be even harder to repair than financial issues 

Strong audit readiness provides tangible benefits, including smoother audits, fewer findings, reduced stress for staff, and stronger confidence from your community, board, or funding agencies. 

How consultants can help 

Sometimes, even the strongest teams need an outside perspective. That’s where consultants come in. They bring a fresh set of eyes to identify gaps or risks that might be overlooked internally, along with deep knowledge of accounting standards, such as GASB 87, 96, or 101, and the ability to translate them into practical steps.  

Consultants share proven best practices from across the industry, saving you time and effort, and provide support after the audit to help address findings and build stronger systems for the future. 

Consultants often serve as both coaches and teammates. Rather than simply pointing out areas for improvement, they help design solutions, train staff, and implement processes that pave the way for a smoother audit experience. 

When should you seek outside help? 

It might be time to seek outside support if your organization is:  

  • Preparing for its first audit 

  • Navigating a new type of audit (i.e., Uniform Guidance) 

  • Addressing findings from previous audits 

  • Implementing new accounting standards (e.g., GASB 87, 96, 101, 102, 103, 104) 

  • Experiencing limited time or staffing resources to manage audit requirements 

  • Falling behind on audit schedules and needing to get back on track 

Every organization is unique; your audit readiness plan should be too. Some entities need help with policies and controls, while others benefit most from training, process redesign, or technology improvements. The goal is always the same—to help you feel confident, not overwhelmed, when the auditors walk through the door. 

Developing an audit readiness strategy 

Audit readiness isn’t just about surviving the audit. It’s about building stronger systems, protecting your mission, and earning the trust of the people who depend on you. With the right preparation, and the right partners, an audit can go from being a headache to an opportunity to shine. 

If you’d like to discuss what working with a consultant could look like for your organization, reach out to our Governmental Accounting team. We’ll walk with you through the process, help ease the burden, and set you up for long-term success.

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Avoiding audit surprises: What's your strategy?