In today's rapidly evolving business landscape, boards of directors are more than just stewards of governance—they are the strategic compass guiding an organization toward enduring success. As the challenges facing companies grow increasingly complex, from disruptive technological trends to shifting societal expectations, the board's role has never been more critical.
This series is designed to empower board members with the insights and tools necessary to navigate change with confidence. Our experts, each a leader in their respective fields, will share real-world examples, practical frameworks, and actionable advice in a Q&A format, as well as lessons learned from their personal and professional journeys.
Learning and development: Developing talent
For the latest installment of our board leadership series, BerryDunn Director of Learning & Development, Shawn Tuttle, shares key insights on developing talent within an organization, including the importance of experiential learning, artificial intelligence, employee retention, and the role of managers.
Q: What professional experiences helped shape your perspective on Learning & Development?
A: Early in my career, I participated in, and then led, experiential outdoor leadership programs. They were pivotal for me and my career. The experiential nature of them was incredibly impactful. As a result, I recognize the tremendous value of experiential learning such as real-world practice and application, coaching, mentoring, feedback, and communities of practice. Over the past three years, the entire BerryDunn Learning & Development team has worked to provide frameworks and systems to advance and embed these types of learning experiences at the firm.
Q: What impact has the development of BerryDunn’s strengths-based culture had?
A: It has been rewarding to foster and witness the firm’s growing strengths culture from the expansion of the suite of courses and requests for custom sessions, to meaningful personal examples and testimonials. CliftonStrengths is an empowering resource and tool through which we can all learn to be at our best—more collaborative and more effective, both personally and professionally. The more we use our unique talents, the more energizing our work is.
Q: What trends or challenges do you see impacting the future of Learning & Development?
A: Artificial intelligence is being used in myriad ways and is, once again, providing us with new ways to learn—especially in the moment and through role play—and new ways to create learning resources. The possibilities are exciting and there are more and more advanced tools for our industry being developed. While we’re not quite ready to move in that direction in a big way, we are looking in that direction and staying aware of all that is happening.
Q: What do you consider the most critical skills for employees to develop in today’s work environment and how do you foster their growth?
A: Some key capabilities necessary for the ways we work and the current environment include strong and efficient collaboration, adaptability and flexibility, compassion, and inclusivity. But I also always come back to self-leadership. When we maintain responsibility for our own behavior, initiative, development, and performance, we proactively bring our best to our roles.
Q: How do you tailor development programs for remote or hybrid employees, and what additional challenges do you face in this context?
A: All of our current offerings are virtual, eliminating any difference in experience based on work location. However, we frequently offer custom sessions with departments and practice groups that are hybrid and advise on the planning of hybrid events. What’s critical for the success of hybrid events is careful attention to planning the engagement of all participants, regardless of where they are located.
While hybrid events are a reality of how we operate inclusively, careful attention to maintaining inclusivity during the events is challenging and important. A must-have for us is engaging both an in-person and an online facilitator for hybrid events.
Q: What role does employee development play in improving employee retention, and how do you make sure that development programs have a lasting impact?
A: Growth and development are key aspects of employee engagement. This is why the firm measures it through the annual employee engagement survey. As a firm that values and invests in its people, BerryDunn excels in this area, offering opportunities to learn new skills and capabilities, grow professionally, and advance careers. When an employee has someone at work who encourages their development, as well as opportunities to learn and grow, they are more likely to stay with their organization.
Q: What role do managers and team leaders play in supporting employee development, and how do you train them to be effective in this role?
A: People managers impact 70% of team engagement according to Gallup research, which, as noted above, is heavily influenced by the opportunity employees have to develop. Our leadership competencies set clear expectations, and our self-directed leadership journeys provide a roadmap for managers and leaders to develop these capabilities. One of our competencies in particular outlines the importance of the need for managers to help employees belong, grow, and thrive by cultivating an environment of trust, curiosity, and openness.
The leadership development journeys offer resources for engaging in learning activities, practical experiences, reflection questions, and guidance on seeking feedback. We also have a strong mentor program, which provides an opportunity to partner with a mentor for direct guidance and support. Lastly, we are in the process of planning for developing our leaders as coaches, providing coaching options, and considering cohort structures to support learning in community.
About Shawn
Shawn Wade Tuttle is a strategic leader with a track record of improving organizational performance through learning, development, and process improvement. With broad experience in education across K12, higher education, nonprofit, and corporate sectors, she combines curiosity, clarity, and collaboration with practical strategy that leads to sustainable solutions. As Director of Learning & Development at BerryDunn, Shawn fosters a culture of continuous development, supports long-term capability building, and helps enhance employee engagement. She is known for designing scalable systems that align with strategic goals, building high-performing teams, and developing strengths-based organizations. Before BerryDunn, Shawn held leadership roles at Tufts University, City Year, and Harvard University, where she strengthened client engagement, enhanced cross-functional collaboration, and expanded professional development initiatives. She holds dual BAs from UMass Amherst and is certified as a Gallup® CliftonStrengths Coach and Prosci® Change Management Practitioner.
BerryDunn partners with organizations to create work environments where business success and personal growth coexist and where people are confident knowing their workplace positively contributes to their well-being. We take a comprehensive approach to our workforce and well-being work, considering how business needs, organizational capacity, and the employee experience work together to drive your business forward. Learn more about our workforce and well-being team and services.
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