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Maine Veterans' Homes system selection and implementation

Client Description

Maine Veteran’s Homes (MVH) is a public, not-for-profit organization with six facilities located throughout the state of Maine.

Problem/Issue

MVH was frustrated with its clinical and billing system, as well as the software vendor’s inability to address MVH’s needs. MVH engaged BerryDunn to assess the current situation; evaluate and select a new EHR, billing, and financial software system; design infrastructure changes; and plan and oversee the implementation of changes.

BerryDunn’s Solution/Approach


Phase 1
An assessment of software, hardware, infrastructure, staffing, and skills, which guided the strategy.

Phase 2
System selection—a methodology-driven process to determine the best solution to meet MVH’s Electronic Health Records (EHR), billing, and financial software needs by:

  • Interviewing clinicians, physicians, administrators, billing staff, and other stakeholders to understand their operational needs
  • Defining the system requirements, developing the request for proposals, and evaluating vendor responses
  • Designing a demonstration script and clinical scenarios to structure consistent vendor demonstrations
  • Negotiating milestone-based contracts with established acceptance criteria
  • Defining interfaces for EHR, Pharmacy, Financial, Lab, and PACS systems

Outcomes

By the end of the engagement, BerryDunn had:

  • Reduced duplicate and redundant work through use of a single point of entry
  • Enabled clinicians to chart and document at point and time of care
  • Improved access to chart and resident data
  • Supported the needs of the next generation of staff, residents, and families
  • Enabled MVH to lead in a changing environment

Related Services

Consulting

Organizational and Governance

Related Professionals

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