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Maine Veterans' Homes system selection and implementation

Client Description

Maine Veteran’s Homes (MVH) is a public, not-for-profit organization with six facilities located throughout the state of Maine.


MVH was frustrated with its clinical and billing system, as well as the software vendor’s inability to address MVH’s needs. MVH engaged BerryDunn to assess the current situation; evaluate and select a new EHR, billing, and financial software system; design infrastructure changes; and plan and oversee the implementation of changes.

BerryDunn’s Solution

Phase 1
An assessment of software, hardware, infrastructure, staffing, and skills, which guided the strategy.

Phase 2
System selection—a methodology-driven process to determine the best solution to meet MVH’s Electronic Health Records (EHR), billing, and financial software needs by:

  • Interviewing clinicians, physicians, administrators, billing staff, and other stakeholders to understand their operational needs
  • Defining the system requirements, developing the request for proposals, and evaluating vendor responses
  • Designing a demonstration script and clinical scenarios to structure consistent vendor demonstrations
  • Negotiating milestone-based contracts with established acceptance criteria
  • Defining interfaces for EHR, Pharmacy, Financial, Lab, and PACS systems


By the end of the engagement, BerryDunn had:

  • Reduced duplicate and redundant work through use of a single point of entry
  • Enabled clinicians to chart and document at point and time of care
  • Improved access to chart and resident data
  • Supported the needs of the next generation of staff, residents, and families
  • Enabled MVH to lead in a changing environment

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Organizational and Governance

Related Professionals


“Maine Veterans’ Homes hired BerryDunn to address our aging infrastructure and EHR adoption challenges. They guided us through an objective assessment of the situation, supported us during the vendor selection process, and oversaw the ensuing system implementation. This required BerryDunn to gain buy-in from various stakeholders and to foster change across the organization. With their help, we achieved our vision of a single source of entry for our clinical and operational data to support a more timely delivery of data to clinicians, more informed decision-making, and improved resident care.”

- Deb Fournier, RN-BC, MSB, NHA, Chief Operations Officer, Maine Veterans' Homes

More informed decision-making and improved resident care