Challenge
A rural health system, with a 25-bed critical access hospital and several clinics, was using multiple electronic health record (EHR) systems in emergency department, inpatient, and outpatient settings. The organization sought a single EHR across all settings to enhance transparency, provide a single source of truth for all patient information, and gain better access to patient information.
Solution
BerryDunn’s team:
- Worked with stakeholders—nurses, doctors, billers, coders, pharmacists, lab technicians, information technology (IT) staff, and senior leadership—to gain an initial understanding of the operating environment and EHR software
- Developed and issued a Request for Proposals (RFP)
- Provided analysis of the proposed vendor software
- Developed demonstration scripts and facilitated vendor demonstrations
- Facilitated reference calls with peer facilities currently using candidate vendor software systems
- Planned and facilitated site visits to references
- Helped the organization’s board of directors to understand the value of the proposed software via vendor and cost-analysis updates
Outcome
As a result of this work, the facility was able to:
- Improve patient safety
- Increase efficiency across settings
- Achieve standardization
- Strengthen integration
- Support the continuum of care
- Comply with regulations
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