Guidance and support to bring your community’s vision to life
With firsthand experience and national perspective in all aspects of operating, growing, and maintaining community development organizations, we work collaboratively with clients to establish clear vision, develop actionable strategies, and manage plan implementation.
Our experienced consulting team helps community development clients:
- Optimize current business processes. We work closely with clients to plan for and implement replacement technology tools, to review and refine organizational structure, and to simplify rate schedules.
- Streamline workflows. Our team reviews workflows—including new customer setup, bill processing, and shutoff processing—to identify opportunities to reduce paper, simplify operations, and better serve customers and constituents.
- Plan technology enhancements. Working with deep knowledge of current systems, our team helps clients plan and implement new technologies, including CIS systems, smart meters, and payment portals. We also work closely with clients on large projects that require in-depth knowledge of utility processes, technological expertise, and proven project management methodologies.
- Fee schedule reviews. Our cost of service and comparative analysis services help clients to determine if fees align with corresponding services, and if there are opportunities to streamline or simplify existing fee structures.
In addition to strategic planning and IT consulting and operational support, we provide comprehensive organizational structure and staffing reviews, interim departmental leadership, organizational change management support, and industry benchmarking to identify comparative strengths—and to target opportunities for improvement.
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