CRM Consulting

Independent, people-first CRM solutions for local government

Local governments are increasingly exploring CRM solutions to improve service delivery, enhance community engagement, and connect insights across departments. At BerryDunn, we understand that selecting the right system is about more than technology—it’s about people.

We bring a collaborative, vendor-neutral approach grounded in public sector experience, community input, and thoughtful strategy. From multilingual outreach to long-term planning, we help you realize, attain, deploy, or leverage a CRM solution that reflects your community’s needs and supports your goals—today and into the future.

CRM consulting services

From strategy development to implementation and ongoing engagement, we empower local governments to transform their constituent relationships through comprehensive CRM consulting services.

CRM strategy consulting

Develop customer-focused CRM strategies that align technology with community needs.

CRM implementation consulting

Manage CRM implementations with expert vendor oversight and seamless delivery.

Customer engagement consulting

Design inclusive engagement strategies that bridge communities and improve services.

CRM strategy consulting

Our local government team guides organizations through CRM strategy development—from stakeholder engagement and requirements gathering to RFP creation and vendor selection. Our independent, people-first approach ensures your CRM aligns with service goals and supports long-term community impact.

CRM implementation consulting

We partner with municipalities and organizations to manage CRM implementations with precision—overseeing vendors, timelines, and project milestones. Our experienced team helps customer-facing departments modernize systems, streamline operations, and gain a 360° view of community needs through a proven, people-first process.

Customer engagement consulting

Our experts help communities design inclusive engagement strategies that reflect the needs of diverse members. We address cultural and language barriers, improve outreach, and gather actionable feedback—empowering departments to deliver services that are equitable, informed, and community-driven.

Benefits of working with BerryDunn's local government consulting team

Independent, people-first approach

BerryDunn is vendor-neutral and focused on aligning CRM solutions with your community’s needs. We prioritize stakeholder input and long-term service improvement over one-size-fits-all solutions.

Deep public sector expertise

Our team understands the complexities of local government operations and brings experience across departments like code enforcement, public works, and customer experience.

Proven, repeatable process

We use a structured, transparent approach to guide CRM strategy and implementation—minimizing risk, avoiding common pitfalls, and keeping your project on track.

Holistic, cross-departmental insight

BerryDunn helps cities break down silos and integrate data across departments, enabling a 360° view of customer needs and more informed decision-making.

Inclusive community engagement

We design engagement strategies that reach all voices, including non-English speakers and culturally diverse populations, ensuring services are equitable and responsive.

Strong vendor and project management

From RFP development to vendor oversight, we manage the details. Our experience with platforms like Salesforce and Microsoft ensures tailored, effective solutions.

How BerryDunn can help

BerryDunn’s local government team partners with municipal, county, regional, and quasi-governmental entities to meet the most critical needs of your community. Whether we’re helping clients with strategic planning, economic development, public safety, or organizational excellence, we take pride in tailoring our projects to fit your unique needs, either at the enterprise level or within and across departments. We care about what we do, and we care about the people impacted by our work.

About us