Complete critical projects without compromising customer service
Drawing on decades of experience and subject matter expertise, our rate review, process analysis, and technology planning services help improve the efficiency, service, and confidence of our government utility clients. Our team has the experience necessary to analyze and optimize current business processes, to plan for and implement replacement technology tools, and to update rate schedules to meet current and future operating needs.
When working with government utility clients, the BerryDunn team provides in-depth consulting to facilitate and streamline:
- Business processes. We review existing workflows (e.g., new customer account setup, bill processing, and shut-off processing) to identify efficiencies that reduce paper and raw material use, streamline operations, and improve customer service.
- Technology planning. We employ our deep knowledge of utility processes, our technical expertise, and our proven methodologies to assist with new technology planning and implementation (e.g., CIS systems, smart meters, and payment portals).
- Rate review. Our cost of service and rate setting services help to ensure that client rates reflect both current and long-term costs.
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