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NAHC and SHP to
BerryDunn's Home Health and Hospice Patient and Family Satisfaction Quality Improvement Project


The Patient and Family Satisfaction Quality Improvement Project will begin on October 23. 


BerryDunn is pleased to announce that the National Association for Home Care and Hospice (NAHC) has joined the firm in launching a research study and quality improvement project aimed at helping home health and hospice agencies improve patient and family satisfaction. In addition, Strategic Health Programs (SHP), a leading data analytics and benchmarking company, will play a pivotal role in facilitating streamlining data for the project.  

The Patient and Family Satisfaction Quality Improvement Project will be led by BerryDunn’s team of home health and hospice researchers and is designed to help home health and hospice agencies build retention while implementing a person-centered model of care. The project will also collect survey data to identify best practices for satisfaction improvement. 

“We are honored to once again have the support of NAHC, the largest and most respected professional association representing the home health and hospice industries,” said Study Director Lindsay Doak. In 2022, NAHC co-sponsored the 2022 National Healthcare at Home Best Practices and Future Insights Study, also led by BerryDunn.  

“We are excited about this study and pleased to be a co-sponsor,” said NAHC President William A. Dombi. “As many home health and hospice agencies are struggling to adapt to new payment models, this project is proposing practical, actionable solutions. At NAHC, we are committed to thought leadership to move the industry forward. The results of this project will provide critical data to helping agencies better serve their patients and improve satisfaction of care.” 

Another important collaborator on the project is SHP, a leading CAHPS services vendor utilized by many home health and hospice agencies. Through this strategic partnership, agencies participating in the project that use SHP will be able to have a streamlined analysis of their patient and family satisfaction score.     

Registration to participate in the first phase of the Patient and Family Satisfaction Quality Improvement Project is now open. Agencies that would like more information should visit

About NAHC
The National Association for Home Care & Hospice (NAHC) is the voice of home care and hospice. NAHC represents the nation’s 33,000 home care and hospice providers, along with the more than two million nurses, therapists, and aides they employ. These caregivers provide vital services to Americans who are aged, disabled, and ill. Some 12 million patients depend on home care and hospice providers, who depend on NAHC for the best in advocacy, education, and information. NAHC is a nonprofit organization that helps its members maintain the highest standards of care. To learn more, visit

About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, physician groups and ACOs to better coordinate quality care and improve patient outcomes. In business since 1996, SHP has built deep expertise and a strong reputation to help organizations nationwide raise the bar for patient care. 

About BerryDunn’s Home Health and Hospice Team
BerryDunn’s home health and hospice team is comprised of respected industry leaders and professionals who have dedicated their careers to advancing patient care and navigating core challenges. The team partners with clients to optimize operations through training, benchmarking, coding and OASIS reviews, reimbursement consulting, and more.  

About BerryDunn  
BerryDunn is a nationally recognized firm providing assurance, tax, and consulting services. Evolving over the years to stay on the forefront of the many industries it serves, the firm’s mission has remained constant: To help each client create, grow, and protect value―while delivering exceptional service based on integrity, expertise, and a constant commitment to client success. BerryDunn serves clients from its eight offices with 800 employees across the US and territories. Learn more at 

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