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Home Health Centers of Excellence Identified in BerryDunn Study


The Centers of Excellence provide a model for home health and hospice agencies

BerryDunn is pleased to announce that Home Health Centers of Excellence have been identified in BerryDunn’s National Healthcare at Home Best Practices and Future Insights Study. The groundbreaking study, released in June, is the largest of its kind in analyzing practices of the home health and hospice industry.

The study analyzed the leading practices of the Centers of Excellence and detailed the findings in areas including intake/referrals, clinical accuracy, operations, back-office functions, and more. Study director Lindsay Doak said, “The Centers of Excellence serve as models to the industry. They show that best practices make a difference on outcomes and that these practices are achievable and replicable. We are pleased to be able to share detailed information on what these Centers of Excellence are doing and how other agencies can follow their lead.” 

The agencies were identified by study directors to identify and pull out key best practices that other agencies can adopt for improving patient care and outcomes. To be named a Home Health Center of Excellence, home health agencies had to have at least a 4.5 quality of patient care star rating and HHCAHPS/patient satisfaction star rating and needed to have a neutral or positive fiscal surplus. For hospice agencies, Centers of Excellence needed to have at least a 4 Hospice CAHPS/family satisfaction star rating and a neutral or positive fiscal surplus.

Lisa Parent, President and CEO of Community Nurse Home Care, one of the designated Centers of Excellence, shared, “On behalf of our staff, we are honored to receive this recognition, which validates our efforts to provide the best patient outcomes. We look forward to learning from other Centers of Excellence and being a model to agencies that are focused on improvement.”

Centers of Excellence were notified by email and will be given special recognition, with permission, at future events.

The comprehensive study results are available on BerryDunn’s website. The National Healthcare at Home Best Practices and Future Insights Study is sponsored by the National Association for Home Care and Hospice (NAHC), National Hospice and Palliative Care Organization (NHPCO), NAHC Forum of State Associations, LeadingAge, Home Care Association of America (HCAOA), and Council of State Home Care Associations. The study was conducted by BerryDunn with HealthPivots and AlayaCare as data and technology advisors.

About BerryDunn’s Home Health and Hospice Team 
BerryDunn’s home health and hospice team is comprised of respected industry leaders and professionals who have dedicated their careers to advancing patient care and navigating core challenges. We partner with clients on a variety of financial, outsourced, and consulting services.

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