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BerryDunn Releases Home Health and Hospice Industry Study Results Revealing Crucial Healthcare Performance Insights


This national healthcare study is the largest of its kind and sets precedent for future studies

BerryDunn has announced the release of the National Healthcare at Home Best Practices and Future Insights Study results. The firm conducted the yearlong effort collecting data from over 1,000 agency sites in the areas of clinical, operational, and financial best practices as well as technology, palliative care, staffing, and future deliveries of care. The data reveals actionable insights for agencies to advance their efforts and achieve optimal performance.

"With over 400,000 data points, we have only begun to skim the surface on findings from this study,” said Lindsay Doak, Director of Research at BerryDunn and Co-Chair of the National Healthcare at Home Best Practices and Future Insights Study. She added, “The goal is to continue to uncover exactly what is working for successful agencies and share those findings with the industry. Not only will this have a positive impact on home health and hospice agencies as we prepare for value-based care, but it will also have a tremendous impact on the US healthcare industry.” 

Initial top-line findings from the study include:  

  • Home health agencies with Registered Nurse Case Manager caseloads under 25 have the highest Quality of Care and Patient Satisfaction Star Ratings.   
  • Hospice agencies who admit their patients within four hours of receiving the referral have significantly higher family satisfaction scores than those who take longer.  
  • A staggering 92% of agency respondents use telehealth, with 44% of those continuing to use telehealth after patient discharge for population health initiatives.  

“Healthcare at home has gained tremendous momentum in the last year, but we must keep moving forward. By determining where and what resources should be used to achieve the highest clinical, operational, and financial outcomes, we strengthen our industry and our ability to become a formidable partner within the healthcare continuum,” stated Brent Korte, National Study Steering Committee Member and Chief Home Care Officer at Evergreen Health.

The comprehensive study results are available now. Future study data is expected to be released over the next six months and made available to survey participants in the study’s interactive web portal, as well as through state and national association sponsored presentations.

The National Healthcare at Home Best Practices and Future Insights Study is sponsored by the National Association for Home Care and Hospice (NAHC), National Hospice and Palliative Care Organization (NHPCO), NAHC Forum of State Associations, LeadingAge, Home Care Association of America (HCAOA), and Council of State Home Care Associations. The study was conducted by BerryDunn with HealthPivots and AlayaCare as data and technology advisors.  

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