Olga

Gross-Balzano

Senior Consultant | CPA, LNHA, PMP

p.207.842.8025

f.207.842.8025

Resourcefulness:[rəˈsôrsfəlnəs], NOUN: the ability to find quick and clever ways to overcome difficulties.

A strategic optimizer of Senior Living and Long-Term Care reimbursements and revenue cycles


A Senior Consultant in our Healthcare and Not-for-Profit Group, Olga focuses on Long-Term Care and Assisted Living organizations. She has over seventeen years of industry experience (eight as a nursing home administrator) and clients appreciate her straight-forward, collaborative approach that emphasizes staff and stakeholder education.


Olga has led organizations through start-up stages, ownership changes, and public to private company transitions. She has a strong knowledge of quality improvement and assurance, leading organizations to successful CARF accreditation (Commission on Accreditation of Rehabilitation Facilities) and American HealthCare Association Quality Awards based on Malcolm Baldrige criteria.

Olga’s in-depth knowledge of HIPAA drives her health information security assessment, planning, and compliance projects on behalf of BerryDunn clients. She has also led organizations through complex transitions to electronic medical records (EMR), including operations (billing cycle) and clinical (MDS, medication administration and pharmacy interface) modules.

Her solid understanding of operational, clinical, and business needs enables her to successfully engage decision-makers, vendors, implementation team members, and end users in goal-setting and implementation of new systems. 

Experience Highlights:

Olga assists clients with a variety of issues, including:

  • Preparation of Medicare and Medicaid cost reports
  • Revenue cycle (including MDS) benchmarking and optimization
  • Compliance audits
  • Workflow process mapping
  • Long term care staff education
  • Medicaid DSH audits
  • Software change management as it applies to the administrative and clinical functions of long-term care
  • Internal controls

Publications:

Memberships and Committees:

  • American Institute of Certified Public Accountants
  • Project Management Institute

Community Service:

  • Port Resources, Board Secretary

Certification

  • CPA, LNHA, PMP

Languages

  • Russian, Ukranian

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