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Mercy Hospital system selection process

Client Description

Mercy Health System operates a hospital, medical center, and multiple primary, specialty, and urgent care practices around Southern Maine.


Mercy had key objectives for its new ambulatory system, including provider-based billing support, integration with the Meditech Health Information Systems (HIS), and ease of use for physicians, practice administrators, and staff. The health system used a variety of applications for clinical, administrative, and financial functions.

BerryDunn’s Solution/Approach

During our engagement we:

  • Assessed the Mercy practices to understand workflow and operations, and to identify areas of improvement
  • Met with physicians, administrators, and staff to gain their perspectives on what was needed in the new electronic health record (EHR) and practice management software
  • Developed and issued a Request for Proposal (RFP) including Functional and Technical Requirements
  • Structured and facilitated vendor demonstrations
  • Managed the peer reference check process
  • Facilitated evaluation meetings with the EHR selection and steering committees
  • Negotiated the contractual agreements between Mercy and the selected vendor


By the end of the engagement, BerryDunn had:

  • Identified the key objectives for implementing the EHR and practice management applications
  • Developed workflow diagrams of the clinical, operational, and financial processes
  • Conducted an objective and thorough evaluation of candidate vendors
  • Negotiated contractual agreements favorable for Mercy in financial terms, in the definition of the relationship between Mercy and the preferred vendor, and in Mercy’s control over the implementation process
  • Developed the approach for integrating the ambulatory systems with Meditech HIS

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